Delivery and Returns
Delivery is always paid for (non-refundable in case of return) by the customer, and shipped by Royal Mail post. Although most deliveries are within a shorter period (around 10 days), please allow up to 28 days. Made to order products will take longer, although customers will be notified if this is the case. Dellivery is usually £6.50 per pair, safety footwear is £10 per pair, and for rigger boots – £15. These increases are built into the footwear price. So, although you may be only charged £3.90 for delivery on your order confirmation, for safety products, delivery is more.
Orders from EU member states are liable to pay VAT at the UK rate of 17.5%
All international orders may be liable to pay local import taxes. Bigger Feet Ltd will accept no responsibility for these additional costs.
Returning your goods is simple. Within 28 days of delivery, you may return any item in unworn condition for a refund for the price of the goods. Made to order goods are non-returnable due to their unique nature.
Your statutory rights are not affected.
Unfortunately, we cannot accept any returns for international orders unless the customer posts the shoes back themselves.
Please note that all returns are subject to a 3% surcharge – this covers what the credit card company charges us for a refund and the bank charges us for a cheque.